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This page sets out the legal framework that governs your account, transactions, and use of draemjili where access is permitted under local law. Read through the sections below before you open an account — they explain what we commit to, what you can ask us, and where to reach us when a policy question comes up.
Access to draemjili and all services connected to your account — including deposits through Maya, GrabPay, and PESONet — is subject to the laws and regulations of the jurisdiction where you are located. We do not assert that access is lawful in every region; eligibility is determined by local law, and it is your responsibility to confirm that using the platform is permitted where you are. Our terms apply from the moment you open an account. They cover how your information is collected, how transaction records are stored, and what rules govern account conduct. By creating an account you agree that you have read and understood these terms in full. We may update these terms when regulations or platform features change. When a material change is made, we will notify you through your registered contact details or through an in-account notice visible after login. Continued use of your account after that notice is taken as acceptance of the revised terms. If any part of these terms is found unenforceable under local law, the remaining provisions continue to apply. We do not waive any right by failing to enforce it in a specific instance. For questions about how a particular clause applies to your account, reach our policy support team through the contact paths listed further down this page.
Deposits and withdrawals processed through Maya fall under the transaction terms set out in your account agreement.
GrabPay payments are subject to both our account terms and GrabPay's own service conditions, which apply simultaneously.
PESONet transfers are governed by Bangko Sentral ng Pilipinas rules as well as the transaction scope defined in our policy.
These terms do not cover every situation equally. Understanding what falls inside and outside their scope helps you know where to direct a question and what recourse is available.
The terms govern how your account is created, verified, suspended, or closed. Any action taken on your account — login, password reset, identity check — falls within this scope.
All deposits and withdrawals you initiate through your account wallet, whether via Maya, GrabPay, or PESONet, are covered. Transaction records are retained and available to you on request.
Game titles, odds displays, promotional notices, and support materials published on draemjili are covered by our content and intellectual property terms. Reproducing them without permission is not allowed.
Payment processors, game studios, and external service providers operate under their own terms. Where our account agreement references a third party, that third party's policies apply to the portions of the service they deliver.
You have specific, practical rights under this policy — not just broad assurances. You can request a copy of the personal data we hold on your account at any time by contacting support and verifying your identity through the steps shown in your account settings. If any detail is incorrect — name, contact number, registered payment method — you can raise a correction request and we will update the record within the timeframe set by our data handling procedures. You may also ask us to clarify how a specific piece of data is being used, or to confirm whether a transaction record exists. For account closure requests, the process and any applicable conditions are shown in the account management section after login. We handle each request in the order it is received; complex cases involving transaction disputes may take longer, and we will tell you the expected timeframe when you raise the request.
Request a summary of account data and transaction history by contacting support and completing the identity verification steps shown in your account dashboard.
Submit a correction request if your registered name, contact details, or linked payment method contains an error. We will confirm the update once verification is complete.
If a clause in our terms is unclear or you believe a term has been applied incorrectly to your account, contact our policy support path and cite the specific section you are questioning.
Account closure and linked-payment changes are handled through the account management section visible after login. Follow the fields and instructions shown there to submit your request.
Policy questions are handled separately from general account support. Use the contact path that matches your query type to get a direct response from the right team.
Open the live chat widget from any page after login to reach our support team. For policy questions, state that your query is about terms or data handling so the agent can route it correctly.
Send a written query to our policy email address — shown in the contact section of your account dashboard — if you need a documented response or are raising a formal correction request.
Policy updates and account notices are posted inside your account dashboard after login. Check this section first if you received a notification about a terms change or account action.
We collect only the information needed to operate your wallet and process transactions through Maya, GrabPay, and PESONet. Data is not sold or shared with third parties beyond what is required to process a payment or comply with a lawful request.
We use cookies to maintain your login session and remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how account features load on your device.
Account access is protected by password and, where configured, a second verification step. Do not share your login credentials. If you suspect unauthorised access, use the account recovery path shown on the login page immediately.
Transaction records and account data are retained for the period required by applicable regulations. After that period, data is deleted or anonymised. You may request confirmation of the retention period that applies to your account.
To request a data correction, account detail update, or clarification on how your information is used, contact the policy team using the email address shown in your account dashboard after login.
These are the questions we receive most often about our legal terms, data handling, and account rights. If your question is not covered here, reach the support team through the contact paths listed in the section above.
Access depends on local law and the regulations that apply where you are located. We do not confirm or deny availability in specific areas — check whether use of the platform is permitted under the laws of your region before opening an account.
We collect the information you provide during account registration — name, contact details, and the payment method you link. Transaction data generated when you use Maya, GrabPay, or PESONet is also recorded and retained according to our data policy.
Contact support and request a data summary after verifying your identity through the steps shown in your account settings. We will provide the record within the timeframe set in our data handling procedures and confirm receipt of your request.
Submit a correction request through support or the account management section after login. State the incorrect detail and the correct version. We will verify your identity and update the record, then confirm the change to your registered contact.
When we make a material change to our terms, we send a notice to your registered contact details and post an in-account notification visible after login. Continued use of your account after that notice is treated as acceptance of the updated terms.
Use the policy email address listed in the contact section of your account dashboard for formal written complaints. Include your account reference and the specific clause or data matter you are raising so the policy team can respond accurately.